One workspace. Context kept in the CRM.

Message. Call.
Send. Resolve.
Inside your GoHighLevel.

Connect the company's WhatsApp line, QR or official Meta channel, to your CRM and run messages, media, groups and supported calls without borrowing anyone's phone.

Explore features

Real Nexus screen showing an active connection between WhatsApp and the CRM — Real, unretouched screens. Only private data is masked.

Real Nexus screen with the agency operations menu — Real, unretouched screens. Only private data is masked.

Nexus ecosystem

Connect every channel to the operation.
Turn each interaction into actionable history in the CRM.

◎ WhatsApp⌁ Audio◌ Call▣ CRM⌘ Groups↗ LinkedIn

Socialfy Nexus

What your team does today. What it does with Nexus:

Them♙

Open the CRM → Grab the phone

Find the contact → Switch screens

Send media → Split the history

Switch accounts → Lose the context

More tabs, more logins, context scattered everywhere

You♙

Click the contact → Reply inside the CRM

Pick the channel → Act on what the connection supports

Send the media → History stays whole

Switch channels → Context stays put

One workspace, one actionable history

Nexus connects the channels to the operation and turns each interaction into actionable history in the CRM.

See it from the inside →

Why does the channel need to reach the operation?

Socialfy Nexus is the layer that connects WhatsApp, calls and groups to the CRM and keeps every interaction in the contact history.

82%of users already talk to brands on WhatsApp

59%of consumers dislike automated replies

WhatsApp in Brazil survey, 2025 edition, Opinion Box: 1,126 users interviewed in June 2025, margin of error of 2.9 percentage points. Brazilian market. Opinion Box

The customer is already on the channel and rejects robotic service. The gain is not answering through a bot: it is the team holding the full history at the moment of the reply.

WhatsApp QR or official channel: what changes

Comparison between the two connection modes of Nexus. The scenario that fits each operation is defined in the diagnosis.
What changes	WhatsApp QR	Official channel
How the connection starts	Session linked to the number the company already uses	Its own activation and setup with the provider
Phone number	The number the team already uses today	Number enabled for the official channel
When the connection drops	Session reconnection flow	Flow defined by the official provider
Connection status	Visible in the operation	Visible in the operation
Message, media, group and call features	Vary by channel, message type and setup	Vary by channel, message type and setup
Channel costs and limits	Validated in the diagnosis, before activation	Validated in the diagnosis, including provider costs
When it usually makes sense	Operating with the number that already exists, without changing it	Operations that require the official channel

Commercial memory

Your customer is not a chat bubble.
It is a whole story in motion.

Real Nexus screen with connections between company lines and CRM accounts — Real product · test environment · connections linked to the CRM

Interaction received.
Context preserved.
Next action visible.

illustrative flow,
no promise of results

Contact replied→History updated

You know what happened

Message, source and owner stay in the same context.

Lines and channels

Connection health visible
Switch lines inside the conversation
QR and official channel

live

Connections tracked

Connection state visible
Channel identified on the contact
Features according to the setup

Messages your way

Reply without separating conversation and context.

Text and media formats available according to the channel and message type, sent from the company's line and kept in the history.

01 · The message

The right message stays inside the operation.

Your team writes, sends and follows up from the CRM conversation.

Text and media in the same composer
Delivery reflected in the conversation
Owner and contact preserved

AMAmanda

Can you send me the details?

Sending the material now.

Write a message ➤

02 · Audio and media

The voice note is born in the conversation. Not on someone's phone.

The file is created on screen and sent through the company's channel whenever the format is available.

Audio, image, video and document, per channel
Preview before sending
Context preserved on the contact

RCRicardo

Can you explain it in a voice note?

00:18

03 · Actions

The message becomes part of the operation.

Reply, forward or use other actions whenever the channel and message type support them.

Actions available per channel and message type
Context preserved in the reply
Contact context and data preserved

JLJuliana

↩↗•••

I'll review it and get back to you today.

actions shown according to the message and channel

The conversation doesn't stop

When a customer asks for a reply_
you answer them.

No hunting for a device, an account or a thread. The contact is already open and the line is already chosen.

Illustrative demo · fictional names

AMAmanda MartinsWhatsApp

Last action
Message received

RLRafael LimaLinkedIn

Last action
Asked for a proposal

JCJoão CostaWhatsApp

Last action
Context updated

WhatsApp,
Calls,
Groups,
One connected operation.

Run your sales process without separating conversation, contact and history.

Real Nexus screen showing the agency management areas — Real product · test environment · operation management

Supported calls

When the connection supports it,
the call happens inside the operation.

Availability depends on the channel,
the connection and the setup.

Supported audio call

When the connection supports it, your team starts the call from the contact record inside the operation.

Availability validated per channel
Runs in the browser
Contact context preserved

Amanda Martins

feature available on this connection

We validate before we promise

Channel, connection mode and setup determine which call features can be enabled.

Scenario diagnosis
Compatibility confirmed on the demo
No blanket promise of recording or video

Connection availability

Messages: validate
Calls: validate
Groups: validate

Company lines

Your number stays yours.
Now the operation can see it.

Connections

◎

SalesWhatsApp QR

Connectednow

◎

SupportOfficial channel

Connectednow

◎

Sales 02WhatsApp QR

Attentioncheck

live state
of every connection

Groups and communities

Manage groups once the module is enabled.

The groups surface can bring together participants, capacity and settings. Availability depends on the connection, permissions and module activation.

View of configured groups
Participants and permissions per channel
Name, description and operational state
Compatibility validated before activation

See verified features →

Real Nexus screen with the group operations module — Real product · test environment · group operations

Connection health

See the state of the operation
before a channel becomes a surprise.

Real Nexus screen showing the state of an active connection — Real product · test environment · connection state visible

LinkedIn, subject to activation

Once the integration is active,
the conversation context reaches the operation.

Availability and actions depend on activation, connection and message type. Nexus does not present LinkedIn features as universal.

Illustrative demo · fictional names

Amanda Martins

Contact in the CRM

History and owner

Rafael Lima

Integration activeExample

Can you send me the deck?

↩↗•••

actions according to the message

João Costa

Context preserved

Channel and owner

Formats per channel

The message doesn't have to fit in a text box.

Formats show up according to the channel, the message type and the setup.

TextAudio*Image*Media*Document*Actions*Call*

Socialfy ecosystem

Channels connected to the operation.
Interactions turned into actionable history.

Nexus connects the channels to the operation and turns each interaction into actionable history in the CRM.

CRMProspectorFormFlowWhatsApp

NexusLinkedIn*Groups*Calls*Connections

Features

While the conversation is scattered,
the operation loses its memory.

CapabilityManual operationWith Nexus

WhatsApp inside the CRMPhone and a side tab● In the conversation

Audio and mediaOutside the history● Per channel

Message actionsLimited by the screen● Per channel and message

Supported callsSeparate workflow● Per connection

More than one lineSwapping devices● Configured per operation

Connection healthYou find out when it fails● Visible state

GroupsHandled on the device● Once the module is enabled

LinkedInSeparate context● Once the integration is active

Who it's for

For sales teams that run on GoHighLevel, sell through WhatsApp with company-owned lines, and need history, context and management to stay inside the CRM.

How do you activate Nexus in your operation?

Diagnosis, setup, training and follow-up are part of activation. Four steps, in this order.

DiagnosisWe map numbers, owners and the channel scenario. This is where the compatible connection mode is defined.
SetupWe connect the channel to the CRM and organise history, owners and permissions as approved.
Team trainingWhoever answers learns to handle messages, media, groups and compatible calls in one place, without switching screens.
Follow-upConnection health stays visible and the team keeps support after the switch.

Nexus plans

Start with one line.
Grow without tearing the operation apart.

Every feature in all three plans. Create an account, confirm your email and choose a plan inside Nexus.

Essential1 number

5 days free

US$9/month

5 free days to start with one number and explore Nexus.

1 number
GoHighLevel integration
AI audio transcription
Unlimited messages
Your own branded dashboard
Use in GoHighLevel workflows
Integration with multiple platforms
Nexus Calls included
WhatsApp support group

US$ 90 yearly

Start free trial

See Nexus with
your operation on the table.

The demo starts from your real scenario: lines, channels, people and compatibility, before any recommendation.

After you request it, you pick a time. On the call we validate lines, channels, compatibility and the design of the operation before recommending a setup.

Socialfy Nexus

Guided rollout

Scope defined after validating the real scenario.

Diagnosis of lines and channels
Operation setup
Team training
Connection follow-up

Real Nexus screen showing the state of the operation — Real product · test environment · Nexus operation

FAQ

What to validate before connecting.

Does it work inside my GoHighLevel?

Nexus runs inside the GoHighLevel interface through agency-level custom JavaScript, so your team keeps working on the screen it already knows. This page shows it running in the Socialfy environment. Your agency setup is validated technically on the demo before any commercial commitment.

What is the difference between WhatsApp QR and the official channel?

They are different connection modes. WhatsApp QR uses a session linked to the line; the official channel requires its own activation and setup. The diagnosis defines which scenario is compatible with the operation.

What happens when a connection drops?

The connection state stays visible and the operation follows the reconnection flow that matches the configured mode. Behavior differs between WhatsApp QR and the official channel.

Can I use multiple lines and agents?

The operation can be designed with mapped lines and owners. Quantity, permissions and features are validated before setup.

How do rollout and support work?

The process includes diagnosis, setup, team training and connection follow-up. Scope is defined after validating the scenario.

How are privacy and data handling managed?

Data handling follows the purpose of the operation and the responsibilities defined in Socialfy's Terms and Privacy Policy. The setup must respect approved access and permissions.

Do all features work on every channel?

No. Media formats, message actions, calls, groups and LinkedIn depend on the channel, the message type, the connection and the setup.

Does LinkedIn come active out of the box?

Not necessarily. The integration depends on activation and scenario validation. It should not be treated as a universal feature.

Message. Call.
Send. Resolve.
Inside your GoHighLevel.

Connect every channel to the operation.
Turn each interaction into actionable history in the CRM.