CRM for WhatsApp and Instagram. One sales operation.

A CRM for WhatsApp and Instagram centralizes conversations, preserves history and turns every lead into an opportunity with an owner, stage and next step. Facebook, TikTok, LinkedIn, email and SMS stay in the same sales flow.

The diagnosis shows where your sales get stuck. Start there and scale without switching systems.

Who already operates this way

  • José Vicente: Socialfy customerJosé VicenteEditor · Forbes
  • Fernanda Leal Moura: Socialfy customerFernanda Leal Moura
  • André Rosa: Socialfy customerAndré Rosa
  • Anna Clara: Socialfy customerAnna Clara
  • Reginaldo Pereira: Socialfy customerReginaldo Pereira
  • Renan Porto: Socialfy customerRenan Porto
  • Samuel Alves: Socialfy customerSamuel Alves
  • Marcos Ferreira: Socialfy customerMarcos Ferreira
  • Marcos Daniel: Socialfy customerMarcos Daniel
  • Anna Clara and Samuel Alves: Socialfy customersAnna Clara & Samuel Alves

What nobody measures

A lost lead never makes a sound. They just stop buying.

What was agreed is in an audio.

It’s in the history, labeled, on the lead’s record.

Whoever sees it first replies.

Each conversation has an owner and a stage.

The next step lives in someone’s head.

It becomes a dated task, on the responder’s calendar.

The “yes” turns into a charge next week.

The payment link is sent inside the conversation.

At month-end, someone says "the market was weak." Often, the operation simply lacked structure.

The system live

The entire operation, on one screen.

Pipeline: each opportunity has a stage and owner.

Socialfy CRM pipeline with named stages, opportunity cards and owners: sensitive data blurred Visible stage Explicit owner
Socialfy CRM dashboard with opportunity and appointment indicators: values blurred What moves Where it stalls
Team inbox in Socialfy CRM, with multi-channel queue and history: sensitive data blurred Source identified History preserved
WhatsApp conversation in Socialfy CRM with invoice created and payment link sent inside chat: names, messages and amounts blurred Link born in the chat Invoice recorded

House detail

They live in there.

Sofy, Motti and Nex appear when a search returns no results, when the team hits a target and on channel monitoring screens. The interface always shows what is happening.

  • Sofy, Socialfy’s violet mascot: speech bubble with heart on chest, waving

    Sofy · takes care of conversations

  • Motti, the blue robot with a gold antenna, cheering with arms up

    Motti · chases stalled payments

  • Nex, the emerald channel crystal, glowing with open arms

    Nex · connects the channels

The system, chapter by chapter

Six areas where the operation stopped turning into revenue.

Prospecting

Your pipeline shouldn’t wait for leads to show up.

You choose the role, sector and region. Invites go out from your own LinkedIn account, within a daily limit that protects your profile.

When someone accepts, they enter as an opportunity with an owner. The first message is held for your approval before sending.

Real Socialfy Prospector dashboard: prospecting funnel with imports, invites, accepts, conversations and replies, active campaigns and daily send limits: names blurred
Real capture · sensitive data blurred

Inbox

Every channel lands in the same place.

WhatsApp, Instagram, Facebook, email and LinkedIn in the same inbox. The agent sees where the person came from and what’s already been said before replying.

Leads from prospecting arrive as pipeline contacts with the source labeled. The system does not create a new record for every attempt.

Whoever replies sees the history first. Clients do not have to repeat their story or hear a promise someone already ruled out.

Team inbox in Socialfy CRM: multi-channel conversation queue with history and contact panel: sensitive data blurred
Real capture · sensitive data blurred

Pipeline

Each opportunity with an owner and stage.

The conversation becomes a deal on a board. Drag it through stages and see at a glance where it’s stuck.

Every conversation has an owner. It is clear who should reply, and no client slips through.

Socialfy CRM pipeline with columns per stage, opportunity cards and owners: sensitive data blurred
Real capture · sensitive data blurred

Schedule and follow-up

What’s agreed has a date and an owner, not just memory.

You send the link, the client picks a time, the system confirms and reminds. Those who ghost get re-engaged without you having to remember.

Team calendar in Socialfy CRM with a week full of distributed appointments: names blurred
Real capture · sensitive data blurred

Payments

Turn "yes" into revenue inside the same conversation.

Payment link in the chat where the client is already talking to you. No switching systems, no sending data outside, no “I’ll check later.”

This is where most operations lose money they already earned.

WhatsApp conversation in Socialfy CRM: invoice created and message with payment link sent inside chat: names, messages and amounts blurred
Real capture · sensitive data blurred

Reputation

A happy client brings the next one.

At the right time, the system asks for a review. Your Google reputation starts working for you, and the next conversation comes because the last one succeeded.

Socialfy ecosystem

There are plenty of tools already.

The market keeps selling you one more. Socialfy connects what you already use, right where opportunities usually get lost.

Socialfy CRMCommercial memory. What happens here, stays here.

  • Socialfy ProspectorRight decision-makers entering the conversation.
  • Socialfy NexusThe whole WhatsApp conversation, off anyone’s phone.
  • ECOThe recorded screen that becomes a proposal in the chat.
  • FormFlowThe lead arrives with context, not guesswork.
  • Instagram
  • Facebook
  • E-mail

Socialfy products share the same context.

Conversations, forms and demos stay in the same history. The context appears on the screen where the team works.

One place. The history stays together.

Prospector, Nexus, ECO and FormFlow connect to Socialfy CRM. Conversations, forms and demos stay together with context from WhatsApp, LinkedIn, Instagram, Facebook and email.

Integrations

Talk to what you already use.

We do not claim to connect everything. We show what works today.

Capture

A lead becomes a labeled contact.

Source, campaign and response stay with the person. They are not trapped in a separate report.

connectors published as verified

Channels

The conversation enters the single inbox.

Your team replies on the same channel the client used, with the history on screen.

connectors published as verified

Calendar

The meeting lands on the right calendar.

The client chooses a time and the appointment is created with an owner, reminder and record.

connectors published as verified

Payment

The charge comes from inside the conversation.

The link is born in the chat and the status returns to the deal record.

connectors published as verified

Channels

Every channel.
One CRM.

WhatsApp, Instagram, Facebook, TikTok, LinkedIn, email, SMS and calls share one inbox. Every conversation has an owner, and AI can help with customer service.

  • Conversations
  • Content
  • Customer care
  • Messages
  • Opportunities
  • Connections
  • Email
  • SMS
  • Calls
  • WhatsApp calls
  • Nex
  • Sofy
  • Motti

One conversation, from start to finish

Context follows every step.

  1. Nexus

    You record the screen from inside the chat, no other tool needed.

  2. ECO

    The link drops into the message field. You press send.

  3. The lead

    Watches without creating an account, on desktop or mobile.

  4. FormFlow

    Answers the quiz and receives a diagnosis with a result range.

  5. Socialfy CRM

    Becomes a labeled contact in the pipeline, with an assigned owner.

Each step passes context to the next. Nothing gets trapped inside a module.

Implementation

Your team starts with a system that is already set up for the operation.

Signing up is quick. The real work is getting the team to use it, and onboarding handles that with you.

  1. Diagnosis

    We map your channels, stages and owners before any screen. Process comes first.

  2. Setup

    Pipeline, calendar, permissions and templates configured around your operation.

  3. Import

    Your contacts and history are imported during onboarding. The team continues where it left off.

  4. Team operating

    The team answering inside the system, with routines and an owner per conversation.

Plans

Choose your plan and start today

Start at the level that fits your moment and grow as needed. No commitments.

Prices are for Socialfy CRM. Terms for Prospector, Nexus, ECO and FormFlow are presented in the conversation.

Centralize
Your entire operation in one place.
US$67/month
Get started
What’s included
  • ✓ Unified inbox: WhatsApp, Instagram and email in one place
  • ✓ Full CRM: contacts, history and labels
  • ✓ Sales pipeline (stage board)
  • ✓ Calendar with link and automatic reminder
  • ✓ Mobile app
  • ✓ Forms and capture pages
  • ✓ Website chat widget: visitors drop straight into the CRM
  • ✓ Tasks, notes and reminders per contact
  • ✓ Ready funnel and pipeline templates to get started fast
  • ✓ Message templates ready to use
  • Up to 2 users · 1 WhatsApp instance
✦ MOST CHOSEN
Convert
The operation that works and charges itself.
US$97/month
Start now
What’s included
  • ✓ Everything in Centralize
  • ✓ Automations: greets, replies and follows up on its own
  • ✓ Reactivates leads who stopped replying, without you remembering
  • ✓ Payments: payment link in the conversation
  • ✓ Sites, funnels and capture forms
  • ✓ Email marketing + social scheduling
  • ✓ Bulk SMS and email blasts, segmented by label
  • ✓ Custom triggers and flows
  • ✓ Social planner: schedule social posts
  • ✓ Proposals and quotes with signature
  • Up to 5 users · WhatsApp + Instagram
Scale
To scale with team and reputation.
US$197/month
Get started
What’s included
  • ✓ Everything in Convert
  • ✓ LinkedIn integration: message decision-makers and publish in the same place
  • ✓ Reputation: automated Google reviews
  • ✓ Advanced reports (source and conversion)
  • ✓ Automatic lead distribution among sellers
  • ✓ Numbers with call tracking by channel and campaign
  • ✓ Member area and webphone
  • ✓ Courses and member community
  • ✓ Contracts and documents with signature
  • ✓ Business dashboards by source
  • ✓ API access and webhooks
  • Multi-user · WhatsApp + Instagram + LinkedIn · extra instance = add-on
Enterprise
For operations that need more.
Custom
price according to operation
What’s included
  • ✓ Everything in Scale
  • ✓ Users and instances on demand
  • ✓ Sub-accounts and replication across units
  • ✓ Dedicated onboarding and implementation
  • ✓ Priority support with SLA
  • ✓ Dedicated account manager
Connects with what you already use

Compare

Compare plans

ResourcesCentralizeConvertScaleEnterprise
Unified inbox (WhatsApp, IG, email)✓✓✓✓
Full CRM (history and labels)✓✓✓✓
Sales pipeline and tasks✓✓✓✓
Calendar with link and reminder✓✓✓✓
Mobile app✓✓✓✓
Automations and follow-upNot included✓✓✓
In-chat paymentsNot included✓✓✓
Sites, funnels and formsNot included✓✓✓
Email marketing and social schedulingNot included✓✓✓
LinkedIn integrationNot includedNot included✓✓
Google reputationNot includedNot included✓✓
Advanced reportingNot includedNot included✓✓
Member area and webphoneNot includedNot included✓✓
Dedicated onboarding and SLANot includedNot includedNot included✓
Users25MultiOn demand
ChannelsWhatsApp + IGWhatsApp + IG+ LinkedInOn demand
✓ Official integration · WhatsApp + Instagram

WhatsApp and Instagram official, done right.

Your number runs within Meta’s rules and business verification happens through Socialfy. No hacks and no risk of losing the channel mid-operation.

Frequently asked questions

What everyone asks before joining.

The answers here are direct. If something changes from one operation to another, we work it out in the conversation.

Do I need to start from scratch or can I bring my contacts?

You can bring them. Importing contacts and history is part of onboarding. Your team continues where it left off.

Does my WhatsApp stay the same number?

Yes. The number remains yours and is handled from inside Socialfy through Meta’s official channel.

Can my team use it without being technical?

Yes. Anyone who uses WhatsApp can use Socialfy. Onboarding trains the team in your process, not a generic system.

Does each person only see their stuff?

Yes. User permissions: each person sees their conversations and opportunities, while managers see everything.

Can I build the pipeline my way?

Yes. Stages, names and order are yours. The pipeline follows your process instead of forcing a ready-made model.

Works on mobile?

Yes. You can monitor and reply from your phone as soon as a conversation arrives.

If a lead stalls, does the system notify?

Yes. When a lead stalls in a stage, the system creates an alert and a follow-up task with an owner and date.

Is there a contract or commitment?

No. You sign up, use it, and if it’s not for you, cancel anytime.

If I leave, can I take my data?

Yes. Contacts, conversations and history are yours and come with you.

Each conversation gets an owner. The team can see the next step.

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