Acceptance and responsible entity
By accessing or using Socialfy, you confirm that you have read and accepted these Terms. The services are operated by MOTTIVME SALES LTDA, Brazilian company registration number 32.408.090/0001-40. If you use the platform on behalf of a company, you represent that you have authority to bind it to this agreement.
Service scope
Socialfy provides commercial operations features, including contact, conversation, pipeline, calendar, content, and integration management. Features, limits, and conditions vary according to the current plan, proposal, or agreement. Features in testing or marked as future may change or may not become available.
Account and access
You must provide accurate information, protect passwords and access, and keep authorized users up to date. Activity performed through an account is attributed to its owner unless misuse is reported and demonstrated. Notify us immediately if you suspect unauthorized access.
Permitted use
Use Socialfy only for lawful purposes and in accordance with these Terms, applicable law, and the rules of connected channels. You may not send abusive or illegal content, violate third-party rights, bypass technical limits, compromise security, exploit vulnerabilities, or use the platform for communications without a lawful basis.
Data and content
You remain responsible for the data and content you enter or connect and must have authorization to process them. When we process personal data on behalf of your company, it acts as controller and Socialfy as processor unless otherwise agreed in writing. Processing also follows our Privacy Policy.
Plans, payment, and cancellation
Prices, billing cycle, limits, and cancellation conditions are those presented at checkout or in the applicable proposal or agreement. Taxes may apply as required by law. Nonpayment may suspend access after applicable notices and deadlines. Mandatory consumer rights remain preserved.
Availability and integrations
We work to keep the service secure and available, but interruptions may occur due to maintenance, incidents, internet connectivity, or third-party services. Integrations depend on the rules and interfaces of each connected channel and may change outside Socialfy's control. When possible, we will communicate material changes and operational alternatives.
Intellectual property
The Socialfy brand, software, interfaces, documentation, and materials belong to MOTTIVME or their respective licensors. The agreement grants only a limited, revocable, and non-transferable right of use during its term. Your data and content remain yours or the property of their respective owners.
Suspension and termination
We may limit or suspend access to protect users and systems, comply with law, investigate fraud, address security risk, or respond to a material breach of these Terms. When reasonable, we will provide notice and an opportunity to remedy. After termination, data retention and export follow the agreement, the Privacy Policy, and legal obligations.
Liability
Socialfy does not replace human decisions, legal review, commercial policy, or user obligations toward customers and channels. To the extent permitted by law, each party is responsible for the direct damage it causes and is not liable for indirect losses, lost profits, or failures solely attributable to third parties. No limitation excludes liability that cannot legally be limited.
Changes and governing law
We may update these Terms to reflect legal, technical, or commercial changes. Material changes will be communicated through an appropriate channel and will state the new version date. Brazilian law applies, while mandatory consumer protection rules and the competent venue established by law remain preserved.
Contact
Questions about these Terms can be sent to contato@socialfy.me.