Who is responsible
Socialfy is operated by MOTTIVME SALES LTDA, Brazilian company registration number 32.408.090/0001-40. For visitor, prospect, customer, and user data processed for our own purposes, we act as controller.
Scope and roles
This policy applies to Socialfy websites, applications, forms, support, and services. When a customer uses the platform to process the data of its own contacts, that customer normally acts as controller and Socialfy as processor, following the customer's instructions and the applicable agreement.
Data we process
We may process identification and contact data; company, role, and preferences; credentials and permissions; commercial and billing information; content and metadata from conversations and forms configured by the customer; calendar and relationship history; IP address, device, browser, usage events, security logs, and support records.
How we receive data
We receive data directly from you, from the company that manages your account, from channels and integrations you choose to connect, from authorized partners, and from public or legitimate sources used for commercial communications, always in accordance with applicable law.
How we use data
We use data to create and protect accounts; provide, personalize, and improve services; synchronize channels and integrations; process payments; provide support; send operational notices; prevent fraud and abuse; measure performance; comply with agreements and legal obligations; and send permitted commercial communications with an opt-out when applicable.
Legal bases
Processing may rely on performance of a contract or pre-contractual steps, compliance with legal or regulatory obligations, exercise of legal claims, legitimate interests assessed against impact and expectations, fraud prevention, and, when necessary, consent. The appropriate basis depends on the purpose and context.
Who we share data with
We share only what is necessary with companies in the same operating group; hosting, database, security, support, communication, analytics, billing, and payment providers; channels and integrations activated by the customer; authorities when required; and third parties involved in a corporate reorganization. We require compatible protection through contract or another appropriate mechanism.
International transfers
Some providers may store or process data outside Brazil. In such cases, we adopt contracts and safeguards compatible with data protection law and limit the transfer to what is necessary to provide the service.
How long we retain data
We retain data for as long as necessary for the purposes described, during the contractual relationship, and for periods required for legal obligations, audits, security, and exercise of rights. Data is then deleted or anonymized unless there is a lawful basis for further retention.
Security
We adopt technical and organizational measures proportionate to risk, including access controls, event logging, credential protection, backups, and vendor management. No system is immune to incidents; when required, we will notify individuals and authorities as provided by law.
Your rights
Under Brazil's data protection law, you may request confirmation and access; correction; anonymization, restriction, or deletion when applicable; portability; information about sharing; review of automated decisions; and withdrawal of consent. You may also object to unlawful processing. We may request proof of identity and context to protect your data.
Cookies and similar technologies
We use local storage, cookies, and identifiers necessary for sessions, security, language preferences, functionality, and website measurement. Where required by law, non-essential technologies depend on prior choice. You can also control cookies through your browser, understanding that some features may stop working.
Children and teenagers
Socialfy's business services are not directed to children. We do not knowingly collect children's data through direct registration. If you believe this happened without an appropriate legal basis, contact us so we can investigate and take action.
Updates and contact
We may update this policy to reflect legal, technical, or operational changes and will state the date of the new version. To exercise your rights or contact our Data Protection Officer (DPO), write to privacidade@socialfy.me.