What is written in public
The score is good. The question is where the friction lives.
We selected public reviews to guide questions before signing up. They do not measure the experience of the entire customer base or show how often each problem occurs.
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123 complaints filed
on the company's public profile on Reclame Aqui.
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92.6% resolved
a resolution rate higher than many competitors in the category, credit where it is due.
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67.6% would do business again
almost a third of those who complained would not repeat the experience.
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Friction concentrated on cancellation
more than one public review describes the same path: cancelling through the official channel did not work, and the public complaint got resolved in under 48 hours.
Data checked on September 26, 2026 on the company's public profile: reclameaqui.com.br/empresa/take-blip
01
Cancelling the entry plan was not simple
"em todas as vezes em que precisei de suporte, simplesmente não obtive retorno"
Reclame Aqui, November 17, 2025. The author reports difficulty cancelling the Blip Go plan through the official channel. Full text checked on September 26, 2026. Read review
The company confirmed the cancellation two days later, with no future charge, and the customer rated the resolution with a top score. The review shows friction in the self-service channel, not a refusal to cancel. Confirm the cancellation steps before signing up.
02
Implementation with no dedicated support
"nenhum chatbot de atendimento da empresa funciona! Nenhum mesmo!"
Reclame Aqui, December 20, 2024. The author reports quick training, an incomplete implementation and no account manager. Full text checked on September 26, 2026. Read review
The company replied within a few days and restored the technical access described in the review. The case does not establish the product's implementation failure rate. Ask, in writing in the proposal, who handles the initial setup and for how long.
03
Certified partner, mentioned after the sale
"venderam o serviço e esqueceram de avisar que precisaríamos de uma parceira credenciada"
Capterra, review from May 8, 2023, 1 star. Original Portuguese excerpt. Reviews page checked on September 26, 2026. Read review
A single review does not establish that every deployment requires an outside partner. Blip's official documentation confirms trained partners for customizations; confirm in the proposal whether your case depends on one.
Side by side
What changes in practice.
Right column: public information checked on September 26, 2026, in the links on this page and in Blip's official documentation (blip.ai). If anything has changed, email contato@socialfy.me and we will correct this page.
Where they are stronger
When Blip is the right choice.
If the operation already runs at enterprise scale, with multiple channels, in-house development teams and a need to integrate legacy systems or ERPs, the Blip Platform was built for that scenario, with dedicated consultative onboarding. A 92.6% resolution rate on Reclame Aqui is not a small number.
Socialfy belongs in the comparison when you want to evaluate conversations and sales follow-up together, in one place, without depending on a certified partner to get off the ground. Bring your workflow to a demo and check whether your case calls for everyday simplicity or the scale of an enterprise operation.
See also: Socialfy vs RD Station · Socialfy vs Kommo · Socialfy vs ManyChat · Socialfy vs Pipedrive · Socialfy vs HubSpot · Socialfy vs Zenvia · Socialfy vs Agendor · All comparisons
Does Blip offer human support?
Official documentation does not state an SLA per plan. Public reviews describe variable response times, including cases of weeks without a reply from the Customer Success channel. Confirm the support channel and hours in the proposal before signing up.
Is cancelling Blip Go simple?
The official page states 'cancel whenever you want'. At least four public reviews describe difficulty completing the cancellation through the channel the company points to, resolved only after a public complaint. Ask for written confirmation of the closure.
Do I need a certified partner to use Blip?
It depends on the plan. Blip Go is designed for self-service; the enterprise-grade Blip Platform mentions trained partners for customizations. Confirm in the proposal whether your case depends on an outside partner.
Does Socialfy cost less?
This page does not assume prices or savings. Compare proposals with the same channels, users, features and support terms.
Next step
Bring your workflow to the demo.
Check contacts, conversations and next steps using an everyday scenario. Decide after the demo and proposal.
See Socialfy in action
