Comparison · Socialfy and Agendor

On Agendor, WhatsApp is a separate contract. Confirm the full price before comparing.

Updated on September 26, 2026

Agendor's consultative pipeline has more than a decade on the road. The question the demo does not answer on its own is different: do WhatsApp and Instagram come with the plan, or are they a separate contract? We gathered official documentation and public reviews so you can compare it with Socialfy. Every quote links to its source and date. A complaint describes one experience; it does not prove everyone runs into the same problem.

What is documented and what is complained about

Few complaints filed. The billing pattern repeats across them.

We selected public reviews and official documentation to guide questions before signing up. They do not measure the experience of the entire customer base, nor do they substitute for the score Reclame Aqui has not calculated due to insufficient rated volume.

61 complaints on the public profile accumulated over 12 years of history on the platform, most marked as answered or resolved.
100% answered in the last 6 months the most recent window measured by Reclame Aqui, with an average response time of 1 day and 17 hours.
No published resolution rate the profile does not have enough rated complaints to calculate a score, resolution rate and repeat-purchase rate.
Category: Websites and portals, Technology and Software the most common issue in the recent window is the category "não encontrei meu problema" (I could not find my issue), in 38.24% of cases.

Profile and complaint list checked on September 26, 2026: reclameaqui.com.br/empresa/agendor

Three reviews to check

Read the review and check the context.

Public quotes, with links and dates.

Export locked until confirming the downgrade

"uma clara tentativa de forçar o upgrade para um plano pago"
Reclame Aqui, May 21, 2026. The author reports an export block after an automatic trial ended. Full text read through a reader proxy on September 26, 2026. Read review

On May 22, the company replied that export remains available under Menu > My account and that the confirmation code exists to prevent accidental data loss during a plan change. The review does not prove a permanent block. Test exporting a sample before deciding.

Support with canned replies, nothing resolved on the spot

"sabe a experiencia de ser atendido por um robô... só repetem frases prontas, frias e só podem anotar recados"
Reclame Aqui, November 6, 2023. Complaint marked as resolved, with a 3/10 service score given by the author. Full text read on September 26, 2026. Read review

The company replied on November 7 acknowledging a communication failure between teams. The review is from 2023 and does not describe current support. Ask about the current SLA in the demo.

Billed after the user left, with no refund

"Cancelei um usuário de um funcionário que saiu da empresa, no entanto, eles continuam te cobrando"
Reclame Aqui, February 10, 2026. Complaint unresolved as of the extraction date, service score 1/10. Full text read on September 26, 2026. Read review

The official reply on February 11 explains that deactivating a user does not change the contracted plan, and that a refund only applies within 7 days of payment. The rule is documented; confirm the renewal notice period before reducing your team.

Side by side

What changes in practice, beyond the visual pipeline.

Comparison between Socialfy and Agendor across six criteria for sales operations. For Socialfy, items to confirm in the demo and proposal.
Criterion	Socialfy	Agendor
WhatsApp channel	Official channel, with the company's own number, inside the operation, with no separate module to contract.	Official documentation describes WhatsApp Sync as a paid add-on starting at R$ 49 per number, contracted separately from any plan and requiring an active paid plan.
Instagram channel	Confirm in the demo which channels appear on the same conversation screen.	Not a native CRM integration. The company's own documentation and materials point to a connection through the social network's API or a third-party automation tool.
Cancellation	Request written cancellation terms before signing up.	No penalty and no loyalty contract, according to official documentation. A prorated refund only applies within specific windows after payment, and public complaints report charges after the renewal notice period.
Data export	Validate a sample of the data to export and what will be left out.	Documentation and the company's response to a public complaint point to export being available under Menu > My account. One public review described a block until confirming the plan change.
Support	Confirm the support channel, hours and scope in the proposal.	Chat, WhatsApp and phone on paid plans, email on the free plan, Monday through Friday, 9am to 6pm, according to official documentation.
Sales pipeline	Review contacts, opportunities, ownership and next steps in the demo.	Visual pipeline with task and deal automation on higher-tier plans, according to product documentation.

Right column: Agendor's official documentation (plans, cancellation and WhatsApp Sync) and the company's responses to public complaints, checked on September 26, 2026. Socialfy column: an evaluation checklist, without a promise of complete migration or assumed commercial terms.

Where they are stronger

When Agendor is the right choice.

If the operation is consultative, with a clear B2B pipeline, a field team using the mobile app and WhatsApp as a secondary channel, Agendor delivers that with a low entry price and more than a decade on the road. The lack of a reputation score on Reclame Aqui, due to the rated volume, is not a reason to rule out the comparison.

Socialfy belongs in the comparison when conversations on WhatsApp and Instagram drive the sale, not a separately contracted add-on, and when contact, conversation, owner and next step need to share the same history from day one. Bring your workflow to a demo and check which product fits your case.

Frequently asked questions

Before deciding to switch.

Does Agendor include WhatsApp in the plan?

According to official documentation, no. WhatsApp Sync and Agendor Chat are contracted separately, with their own price and a connection through the official WhatsApp Business API. Add that cost before comparing prices between the two platforms.

Is there a penalty for cancelling Agendor?

Official documentation states there is no penalty or loyalty contract. A prorated refund, however, only applies within specific windows after payment. Read the terms of use before signing up for the annual plan.

Does my data get stuck if I leave?

A public review described an export block until confirming a plan change. The company replied that export remains available in the account menu. Test exporting a sample before deciding.

Does Socialfy cost less than Agendor?

This page does not assume prices or savings. Compare proposals with the same users, channels and support terms, including the cost of any add-on Agendor requires for WhatsApp or Instagram.

Next step

Bring your WhatsApp workflow to the demo.

Check contact, conversation and channel on the same screen, using an everyday scenario. Decide after the demo and proposal.

See Socialfy in action