Comparison · Socialfy and Zenvia

Does the number stay with Zenvia? Confirm that before porting your WhatsApp.

Updated on September 26, 2026

Zenvia has a good public reputation on Reclame Aqui, as of the September 26, 2026 check. That does not cancel out specific reviews about what happens when you cancel or change plans, especially with the WhatsApp number. We gathered those reviews, the company's response and official guidance so you can compare it with Socialfy. A complaint describes one experience; it does not prove everyone runs into the same problem.

What we checked

Three things to check before porting your WhatsApp.

The sources below include complaints, the company's response and official documentation. We do not calculate failure rates or treat selected reviews as representative of the entire customer base.

WhatsApp number confirm in writing what happens to the number if you cancel or change plans.
Cancellation official documentation states that the process is not completed at the moment of the request.
Billing validate the open billing cycle and the credit allowance before any termination.
Context the company's public reputation was good as of the check date; the reviews below are specific cases, not the average across the customer base.

Complaints and documentation checked on September 26, 2026: reclameaqui.com.br/empresa/zenvia

Reviews in context

What was reported. And how the company replied.

Public quotes, with links and dates.

The number does not leave with you when the contract ends

"nosso número oficial permanece vinculado à plataforma da empresa, impossibilitando sua utilização em outro canal de atendimento"
Reclame Aqui, September 18, 2026. Original Portuguese excerpt, read from the complete page through a web reader on September 26, 2026. Read review

On September 22, the company confirmed it disabled the number's two-step verification and granted a discount on the final invoice. The resolution only came after, according to the review, "several requests" went unanswered. Confirm the unlinking timeline in writing before switching channels.

Fast to sell, slow to cancel

"é muito difícil entender como uma empresa consegue responder em poucos minutos quando precisa concluir um novo cadastro, mas demora dias para atender uma solicitação de cancelamento"
Reclame Aqui, September 16, 2026. Original Portuguese excerpt, the same customer's third complaint about the same issue. Complete page checked on September 26, 2026. Read review

The September 17 reply clarifies that the number ban was Meta's decision alone, with no Zenvia involvement, and waived the notice period as a commercial courtesy. Even so, it kept the full charge for the cycle already used. Confirm what counts as a "used cycle" before requesting cancellation.

Billed after the notice period was already served

"houve a cobrança de uma parcela posterior a notificação enviada de término da relação contratual"
Reclame Aqui, September 24, 2026. Original Portuguese excerpt. Complaint with no company response as of the read date, September 26, 2026. Read review

Termination was notified in writing with the 30-day notice period set out in the contract, and a later installment was still charged. With no published response so far, there is no way to know how this case ended. Keep the protocol number for any termination notice.

Side by side

What to confirm before signing up.

Comparison between Socialfy and Zenvia across six criteria for sales operations.
Criterion	Socialfy	Zenvia
WhatsApp number	Connected to the official channel, it stays with your operation for as long as you are a customer.	Official documentation states that a number cannot be deleted if it sent a paid message in the last 30 days, and that porting it back can take "a few weeks". A review from September 18, 2026 describes the number being held after the contract ended.
Billing and credits	Confirm in the demo how your operation's message volume works.	Billed as a monthly fee plus credits ("Interactionz") beyond the plan's allowance, according to the official pricing page. A review from September 24, 2026, still without a company response, describes a charge after the notice period was already served.
Cancellation	Request written cancellation terms before signing up.	The official process starts with an AI assistant inside the platform, which opens a ticket. The documentation itself states that "cancellation is not completed automatically" and may involve additional timelines and steps.
Support	Confirm the support channel, hours and scope in the proposal.	The first line of support is an AI assistant that escalates to a human when needed. Documentation recommends tracking billing tickets by email, because the view inside the platform "may not accurately reflect all tickets".
Access during a dispute	Confirm what happens to the history if the account goes under review.	Official documentation confirms that an account can be blocked for late payment, suspected fraud or a pending cancellation request, with a visible lock icon on the menus. Admin users can still see invoices.
Data export	Validate a sample of what exports and what stays behind before closing any account.	Documentation details contact export via CSV, Google Sheets or Mailchimp. We found no equivalent public documentation for conversation history.

Right column: only public information and official documentation, checked on September 26, 2026. If anything has changed, email contato@socialfy.me and we will correct this page.

Where they are stronger

When Zenvia is the right choice.

If your operation depends on high-volume sending (SMS, RCS, bulk email) beyond WhatsApp, or on an enterprise setup with multiple channels and credits configurable by plan, Zenvia delivers that with years of track record in the Brazilian market. The company's public reputation on Reclame Aqui is good, and that carries weight in a vendor decision.

Socialfy solves a different problem: customer service and sales follow-up on WhatsApp for the local business, without a per-interaction credit layer or a structure built for bulk sending. Bring your real message volume and your support operation to a demo and check which product fits your case.

Frequently asked questions

Before deciding to switch.

Does the WhatsApp number stay with me if I cancel Zenvia?

It depends on who provided the number. If your company did, porting it back is possible, but official documentation says the process can take a few weeks and requires notifying Zenvia to disable two-step verification. If Zenvia provided the number, it cannot be reused after cancellation, according to the company's own terms.

Does Zenvia have a good reputation on Reclame Aqui?

According to the company's public profile, yes, as of the September 26, 2026 check. The score changes over time, so we do not repeat it here. That does not cancel out the specific reviews about cancellation, billing and number retention cited on this page. The full links are above, with dates and the company's response where there was one.

How does cancellation work in practice?

Official documentation describes a process that starts with an AI assistant inside the platform and opens a ticket for the responsible team. The text itself states that cancellation is not completed at the time of the request and may depend on contractual timelines and conditions. Ask for confirmation in writing.

Does Socialfy cost less than Zenvia?

This page does not assume prices or savings. Compare proposals with the same users, channels, message volume and support terms.

Next step

Bring your real message volume to the demo.

Check the number, support and history using an everyday scenario. Decide after the demo and proposal.

See Socialfy in action