Comparison · Socialfy and Kommo

The conversation history is yours. Confirm that before you sign.

Updated on September 6, 2026

Every CRM promises to store the conversation. The question almost nobody asks during the demo is a different one: the day I want to leave, does that history come with me? This page compares both using what customers wrote in public, and what the company itself replied. Every quote has a link and a date.

What is written in public

They do reply. The question is what happens after the reply.

We selected public reviews to guide questions before signing up. They do not measure every customer’s experience or establish how frequent each problem is.

223 complaints on record on the company's public record at Reclame Aqui, Brazil's largest consumer complaint platform.
100% answered credit where it is due: the company replies to every one.
64% resolved that is the gap. One in three customers who complained got a reply and no solution.
54.7% would do business again nearly half of those who went through it would not.

Data consulted on 6 September 2026 on the company's public record (in Portuguese): reclameaqui.com.br/empresa/kommo_1411514

Three reviews to check

Read each review and check its context.

Public quotes, with link and date.

The number was banned after the integration

"O WhatsApp é meu principal meio de trabalho"
Reclame Aqui, April 28, 2025. The author reports a ban after attempting to connect a number. The page does not identify the connection type. Full text checked on September 6, 2026. Read the complaint

A report of a ban does not establish its technical cause. No platform guarantees immunity from WhatsApp rules. Confirm the connection type and terms of use.

The history does not leave with you

"Os dados inseridos no sistema pertencem à MINHA EMPRESA"
Reclame Aqui, November 19, 2025. The author reports limitations exporting interaction history. Full text checked on September 6, 2026. The company reply attributed in the initial research was not visible in this reading. Read the complaint

The review supports a migration question: which records can be exported, and in what format? We do not treat it as confirmation from the company.

Answers, but does not resolve

"o sistema simplesmente desapareceu com mais de 30 leads"
Reclame Aqui, July 28, 2025. The author reports finding older messages after a delay. Full text checked on September 6, 2026. Read the complaint

This case does not establish the product’s message loss rate. During evaluation, test receipt, history and support using your workflow.

Side by side

What actually changes.

Comparison between Socialfy and Kommo across seven sales operation criteria.
Criterion	Socialfy	Kommo
WhatsApp connection	Official channel, with the company number, inside the CRM.	The April 28, 2025 review reports a ban but does not identify the connection type or establish its technical cause.
History when you migrate	Confirm which data can be exported, the format and delivery terms before signing up.	The November 19, 2025 reviewer reports limits on exporting history. Validate the records available in your account.
Channels on one screen	WhatsApp, Instagram, LinkedIn and email with a single history per contact.	Focused on WhatsApp and messengers, with outside integrations for the rest.
Calls and voice notes over WhatsApp	Native, from the company number, inside the CRM.	A public report mentions message delivery delayed by hours through the integration.
Broadcast lists	Part of the operation, with no third party to hire.	A public report says broadcasting requires hiring an external API that costs more than the subscription itself.
Account security	Assisted setup, with our team alongside you during onboarding.	Replying to a complaint about unauthorised access, the company stated that two-factor authentication is optional and requires manual activation.
Who answers when it breaks	People who know your operation, not a ticket queue.	100% of complaints answered and 64% resolved, according to the public record.

Right-hand column: public information only, consulted on 6 September 2026. If any of it has changed, write to contato@socialfy.me and we will correct this page.

Where they are better

When Kommo is the right call.

If you need an inexpensive visual pipeline CRM to get started, with a messaging bot and a large international community, Kommo delivers that and has years of track record. For a small operation focused on a single channel, it does the job.

Socialfy solves a different problem: the whole sales operation in one place, for teams that sell by talking across several channels and need contact, conversation, owner and next step to share the same context. If that is your pain, the comparison stops being about features.

Frequently asked questions

What people ask before switching.

Can I take my conversation history out of Kommo?

Validate a sample before migrating. Available data depends on source exports and destination field mapping. Complete migration is not promised.

Could my number be banned again?

No platform can guarantee immunity from bans. Check WhatsApp rules, the connection type and your operational setup.

Do you have a cheaper plan than Kommo?

Confirm billing criteria, included items and renewal terms in the proposal. This page does not assume prices or savings.

Why do you quote a competitor's complaints?

Because it is public information anyone finds in two clicks, and because we would rather you read the source than take our word for it. Every quote here links to the original, including the company's own reply. We also state what they do well.

Next step

See it working before deciding anything.

No commitment and no renewal pressure: we show the operation running and you compare it with yours. If Socialfy is not right for your case, we say so.

See Socialfy working