What is documented and what is complained about
Few registered complaints, all answered. The themes repeat: refunds and cancellation.
We selected public reports and the official plans page to guide questions before you buy. They do not measure the experience of the entire customer base, nor do they replace the score that Reclame Aqui has not yet calculated for lack of evaluated volume.
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13 complaints in six months
from April 1 to September 30, 2026, according to the company profile on Reclame Aqui, which shows about one year on the platform.
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100% answered
in the same window, with an average response time of 1 day and 12 hours.
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No defined reputation
the profile lists 5 evaluated complaints and requires 10 to calculate a score, resolution rate and repurchase rate. This is missing data, not a certificate of quality.
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Refunds appear in 40% of problems
the profile lists "Estorno do valor pago" (refund of the amount paid) at 40% and "Não encontrei meu problema" (I did not find my problem) at 60% of the problem categories.
Profile and complaints checked on October 11, 2026: reclameaqui.com.br/empresa/crm-datacrazy
01
Asked to cancel and the charges continued
"Tem 20 dias que mandei e-mail para cancelarem e não me respondem. Todos os dias tentam fazer cobrança no meu cartão."
Reclame Aqui, August 14, 2026. The author also says the platform is very good, but that they no longer want to use it. Full text read on October 11, 2026. Read complaint
On August 17, the company replied that it would handle the case as a priority and get in touch. The page does not show the outcome. Ask in writing how to cancel, how long it takes and when billing stops.
02
Conversations mixed up between users in multi-agent inbox
"os atendimentos se embaralhavam entre os usuários"
Reclame Aqui, January 29, 2026. The author, an office, also reports duplicate deals between the multi-agent inbox and the pipeline, and asks for a refund. Full text read on October 11, 2026. Read complaint
On February 2, the company replied that it refunded the platform fee, granted 30 days without billing, and that some of the symptoms may come from third-party services, as per the terms of use. This is a single case. Test how conversations are distributed across your team before signing.
03
WhatsApp not working in the first days
"fui informado por um técnico de que seria necessário esquentar o meu WhatsApp antes de utilizá-lo no CRM"
Reclame Aqui, September 29, 2026. The author says training took a long time and the integration was not completed. The report does not say which connection mode they used. Full text read on October 11, 2026. Read complaint
The same day, the company replied that it had logged the cancellation request and would check the refund according to the payment method. The outcome does not appear. Ask which connection mode will be used, who sets it up and how long until the channel goes live.
Side by side
What changes in practice, beyond the entry price.
Right column: official DataCrazy plans page and public complaints on Reclame Aqui, checked on October 11, 2026. Socialfy column: verification checklist, with no promise of full migration or assumed commercial terms.
Where they are stronger
When DataCrazy is the right choice.
If you want a CRM with high-volume automations, a REST API and an MCP server to connect external agents, and you sell to profiles like the ones the site mentions (clinics, e-commerce stores and info-product sellers), DataCrazy delivers that with a published entry plan and 13 complaints in six months, all answered. The lack of a Reclame Aqui score, given the volume rated, is no reason to drop it from the comparison.
Socialfy belongs in the comparison when conversation over WhatsApp, Instagram and email is the engine of the sale and contact, conversation, owner, calendar and payment link must share the same history from day one. Bring your workflow to a demo and check which product fits your case.
See also: Socialfy vs RD Station · Socialfy vs Kommo · Socialfy vs ManyChat · Socialfy vs Pipedrive · Socialfy vs HubSpot · Socialfy vs Zenvia · Socialfy vs Blip · Socialfy vs Agendor · Socialfy vs Qontrol · Socialfy vs PipeRun · Socialfy vs Pipefy · Socialfy vs Salesforce · All comparisons
Does DataCrazy connect the official WhatsApp?
According to the plans page, yes: it integrates with the official API and also with an unofficial API. A public complaint mentions Crazy API as a separate monthly charge. Confirm in the proposal what each mode costs and requires.
Is cancelling DataCrazy simple?
We could not locate the terms of use to read the rule. Public complaints from 2026 report delays in cancellation and doubts about refunds, and the company replied to all of them in the measured window. Ask for the rule in writing, especially on a semiannual or annual contract.
Can I export my data if I leave?
We found no public export rule for DataCrazy. The REST API exists from the Essential plan upward, but that is not a substitute for a full export. Test exporting a sample before deciding.
Does Socialfy cost less than DataCrazy?
This page does not assume price or savings. Compare proposals with the same users, channels, term and support conditions, including any item contracted separately for WhatsApp.
Next step
Bring your WhatsApp workflow to the demo.
Check contact, conversation and channel on the same screen, using a case from your daily routine. Decide after the demo and proposal.
See Socialfy in action
